This Refund Policy explains when refunds are available for paid access to MIRENA, how refund requests are handled, and how this policy works alongside your legal and subscription terms. It should be read together with the Terms of Use, the Subscription Terms, and the Legal Disclaimer.
We are based in Ireland. For consumers in Ireland and across the EU, mandatory consumer rights may apply to online subscriptions, digital services, and digital content. Under EU consumer rules, distance contracts generally carry a 14 day withdrawal period, though different rules can apply where digital content or digital services begin immediately with the consumer’s express consent and acknowledgment. Irish guidance also says refunds due after cancellation must be made no later than 14 days and by the same payment method unless the consumer agrees otherwise.
1. Our voluntary 30 day first month refund policy
As a goodwill policy, we offer a no questions asked refund of your first month’s subscription if you request it within 30 days of your initial subscription charge.
This voluntary policy applies to the first paid month only. It is intended to give new customers a fair chance to try MIRENA and decide whether it fits their workflow.
If you request a refund within that 30-day window, we will usually issue a full refund of the first month’s subscription and cancel the subscription going forward. Once a full refund is issued, access to the paid subscription may end immediately.
This 30 day policy is a voluntary commercial policy from us. It does not reduce or replace any mandatory consumer rights you may have under applicable law.
2. What this policy normally covers
This policy normally covers:
- the initial monthly subscription charge for a new paid MIRENA subscription
- refund requests made within 30 days of that initial charge
- refund requests submitted by the original purchaser through the contact details published on Semantec SEO
This policy does not normally cover:
- renewal payments charged after the first 30 days
- repeat refund requests from the same customer after a previous goodwill refund
- refunds requested after substantial abuse, fraud, chargeback abuse, or clear misuse of the service
- taxes, currency conversion costs, bank fees, or card issuer fees that are outside our control
3. Renewals, cancellations, and future billing
You can cancel your subscription before the next billing date to avoid future renewal charges. Cancellation stops future billing; it does not automatically create a refund for charges that have already been processed unless a refund is available under this policy or required by law.
Our normal approach is:
- within the first 30 days of the first subscription payment: full first-month refund available on request
- after the first 30 days: renewal payments are generally non-refundable unless required by law or approved by us at our discretion
- after cancellation: your access continues only for any paid period that has not been refunded, unless we issue a full refund and end access earlier
For the rules that govern paid access more broadly, read the Subscription Terms.
4. EU and Irish consumer rights
If you are a consumer buying online from a business based in Ireland or the EU, consumer law may give you statutory cancellation or remedy rights in addition to this policy. EU guidance says online service contracts generally carry a 14 day cooling off period, and Irish guidance says consumers buying digital content or digital services online can generally withdraw within 14 days and receive a full refund.
For digital content not supplied on a tangible medium, Irish law also says the cancellation right can be lost where performance begins with the consumer’s prior express consent and the consumer’s acknowledgment that the right to cancel is lost once performance begins. For services started during the cancellation period, Irish law also allows proportional charges in some cases if the required information was given and performance began at the consumer’s request
Because MIRENA is a digital subscription, the exact position can depend on how checkout is set up and when immediate access begins straight away. Nothing in this Refund Policy limits any mandatory rights you may have under applicable law. If the law where you live gives you additional non-waivable rights, those rights continue to apply.
5. If law gives you stronger rights, those rights win
This Refund Policy is meant to be clear and customer-friendly, but it is not intended to override mandatory consumer protection law.
If you are legally entitled to:
- cancel within a statutory cooling-off period
- receive a refund for non-conforming digital content or digital services
- receive a refund or price reduction under mandatory local law
- exercise any other non-waivable consumer right
then those rights apply in addition to this policy.
For the broader legal framework around site use, service access, and outcome limitations, see the Terms of Use and the Legal Disclaimer.
6. How refunds are processed
Our subscription checkout and billing flow is managed through Authflow.ai, with payment processing handled through Stripe, as configured in our current setup.
Where a refund is approved, we will usually send it back to the original payment method used for the purchase. Irish consumer guidance says refunds due after cancellation should be made no later than 14 days and by the same payment method unless the consumer agrees otherwise. Stripe’s documentation says refunds are submitted back through the payment network after a successful charge and use available Stripe balance; Stripe also notes that customer refunds commonly appear in 5 to 10 business days, though some refund processes can take longer depending on the bank or card issuer.
If a refund is delayed after we have issued it, that delay is usually caused by the payment network, bank, or card issuer rather than by an open refund request on our side.
7. Partial refunds and discretionary refunds
We may choose to offer a partial refund, account credit, or another fair resolution where:
- only part of a billing issue is in dispute
- there has been a duplicate or accidental charge
- there was a temporary technical issue affecting access
- a strict full refund outcome would not be the best fit for the situation
Any such partial or discretionary refund is offered by us as a business decision and does not reduce any statutory rights you may have.
8. Situations where we may refuse a refund
We want this policy to be straightforward, but we may refuse a refund where we reasonably believe:
- the request is fraudulent
- the customer has already received a prior goodwill refund for the same or a similar subscription
- the account was used in bad faith
- the service was abused in breach of the Acceptable Use Policy
- the request falls outside both our voluntary policy and any mandatory legal right that applies
We may also refuse to process refunds outside the original payment flow where that would create fraud, compliance, or paymen risk issues.
9. Chargebacks and payment disputes
If you believe you were charged incorrectly, please contact us first using the contact details published on Semantec SEO so we can review the issue and, where appropriate, resolve it quickly.
Starting a chargeback or payment dispute may lead us to suspend access to the subscription while the dispute is reviewed. This does not affect any rights you may have under payment network rules or under applicable law, but it can slow down resolution if a refund could otherwise have been handled directly.
10. How to request a refund
To request a refund, contact us through the contact details published on Semantec SEO and include:
- the email address used for the purchase
- the date of the charge
- the last 4 digits of the payment method, if available
- a short description of the issue
For a first month goodwill refund, you do not need to provide a detailed reason. If your request is made within 30 days of the initial subscription charge, we will usually process it on that basis.
11. Policy updates
We may update this Refund Policy from time to time to reflect changes in our product, billing setup, legal obligations, or support processes. The current version published at https://semantecseo.com/legal/refund-policy/ will apply from its effective date, subject to any rights you already have under applicable law.
12. Related pages
For the main subscription rules, read the Subscription Terms.
For the wider site agreement, read the Terms of Use.
For the limits on SEO and performance claims, read the Legal Disclaimer.
For current commercial details, see Pricing.
For the product itself, see MIRENA.